Frequently Asked Questions

Yes, you can process the exchange or return of your online order here as long as it is in perfect condition, in its original packaging and accompanied by the purchase receipt...

We have a special returns policy for online shipments, different from our physical stores, designed to facilitate the user experience, so if you decide to return it to our stores you will receive a refund in the form of a gift card.

When you select the ship to store option, that establishment may not have stock and the part may have to be sent from the central offices, which will delay waiting times by 1 or 2 days...

We do not offer cash on delivery payments, but we do offer the option of payment through Paypal, credit or debit card, Google Pay and Shop Pay, in addition to our installment financing service.

At Roselin.es we have a large number of new arrivals and selected products, but we cannot include all of our stock. If you are looking for a specific product seen in one of our stores and you cannot find it on our website, please contact us at info@roselin.es

Yes, we have a repair shop. You can visit any of our establishments, request quotes and request a repair. You can also send the part to our facilities, stating in writing the repair needs and paying the shipping and delivery costs. Always remember to write to us first at info@roselin.es to inform us of the shipment and avoid unnecessary delays.

We have a craft workshop for creating jewellery. You can send us your request to info@roselin.es or visit any of our establishments and ask for a quote without obligation.

Delivery times for engraved jewelry may take 1 to 2 days due to the needs of the engravers or transportation. Jewelry ordered for custom manufacturing has a waiting time of up to 20 days (except during periods of high demand or holiday periods).

Yes, you can make your purchase anonymously, but by doing so you will lose the opportunity to benefit from the benefits offered by the Roselin Club. Discover all the benefits and register here.

Joining the Roselin Club will bring you many advantages such as the accumulation of points with your purchases, exclusive discounts and promotions, sending of new products, special birthday discounts, access to your account and order registration, among other advantages. To become a member of our Club, you only have to register here .

When you go to pay for your order, enter your coupon in the “discount code” section to redeem it. This method does not apply to vouchers received in store after returning a product, which must be redeemed in physical stores.

Return vouchers received in store cannot be redeemed online. They can be used at any of our physical points of sale.

All our rings have a size guide that you can find by clicking on the “ Size Guide ”.

The difference between an 18-carat gold jewel and a 9-carat one is the amount of gold it contains in its alloy. An 18k piece has 750 thousandths of gold, and a 9k piece has 375 thousandths. The rest of the metals that compose it will depend on each manufacturer.

It's very simple, you just have to register in our Roselin Club here.

You can change your ring size at any of our stores ( See stores ) or request a pick-up and new home delivery by clicking here .