Privacy Policy

USE OF THE PORTAL AND GENERAL CONDITIONS OF USE

IDENTIFICATION DATA: In accordance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following data is recorded: the company that owns the web domain is COMPENSA STAND SL (hereinafter ROSELIN JOYEROS), with registered office for these purposes at C/ ISABEL II, 3 28980 PARLA (MADRID), CIF B-83457291, registered in the Mercantile Registry of Madrid in volume 18205, Section 8, entry 1 of the Companies Book, folio 44, page M-315231. Contact email roselin@roselin.es of the website.

USER: The status of USER is attributed to anyone who accesses the PORTAL (even if they do not make any purchases), uses or makes use of the content provided therein, expressly accepting the General Conditions of Use reflected here, regardless of the General Conditions of Contract that may be mandatory.

ROSELIN JOYEROS recommends that the USER read the General Conditions of Use and the other legal conditions set out in the PORTAL. In any case, if the user does not understand or assume compliance with all or part of the aforementioned legal conditions, he/she should not access or use the PORTAL or the CONTENTS set out therein.

If you have any questions after reading these legal conditions, you can contact ROSELIN JOYEROS at roselin@roselin.es

USE OF THE PORTAL. ROSELIN JOYEROS provides access to a multitude of information, services, programs or data (hereinafter, the contents) on the Internet belonging to ROSELIN JOYEROS or its licensors to which the USER may have access. Both access to the PORTAL and the use of the CONTENTS are carried out under the exclusive responsibility of the USER. This responsibility extends to the registration that may be necessary to access certain services or contents.

In any case, and by way of example only, the USER undertakes to:

Make appropriate use of the content and services (such as chat services, discussion forums or news groups) that ROSELIN JOYEROS offers through its portal, and not use them to engage in illicit, illegal activities or activities contrary to good faith and public order; disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or in violation of human rights; cause damage to the physical and logical systems of ROSELIN JOYEROS, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage; attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. ROSELIN JOYEROS reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public safety or that, in its opinion, are not suitable for publication. In any case, ROSELIN JOYEROS will not be responsible for the opinions expressed by users through forums, chat or other participation tools.
The USER shall be liable for all damages and losses of any kind that ROSELIN JOYEROS, any other USER or a third party may suffer as a result of the improper use that they make of the PORTAL or the CONTENTS provided therein. They shall also be liable for any amount that ROSELIN JOYEROS must pay as a result of an administrative resolution, final court ruling or settlement agreement aimed at compensating third parties for damages caused for the same reason.

Once the terms and conditions have been accepted, the user, after completing all the steps of the registration procedure, will obtain a USER code and a PASSWORD that will allow him to access the restricted areas. In this registration, the USER will be responsible for providing true and lawful information.

The assigned identification keys and passwords will be personal, exclusive and non-transferable for the REGISTERED USER to whom they were assigned, so that the user must maintain the passwords in the strictest and absolute confidentiality under exclusive responsibility, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The user undertakes to notify ROSELIN JOYEROS immediately of any unauthorized use of his/her password, as well as access by unauthorized third parties to it.

The user accepts that all personal data will be transferred in full to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that may need to access the data for the successful completion of the contract, without prejudice to the obligation of ROSELIN JOYEROS to identify these third parties.

Data protection

Protection of personal data and privacy policy

ROSELÍN JOYEROS complies with the national and European legal requirements contained in the following regulations:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).

Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

Likewise, it will comply with any obligations established in the future in regulations that develop or modify the aforementioned.

Pursuant to current legislation, these are your rights in relation to your personal data:

Right of access	You have the right to have COMPENSA STAND confirm whether or not it is processing your personal data, and, where applicable, the right to know exactly what data is being processed.
Right of rectification	You have the right to modify any data that is inaccurate or incomplete.
Right to object	You have the right to object to our processing of your personal data, except in cases where it is legally established that you cannot exercise this right (for example, when the legitimate basis for the processing of your personal data is the execution of a contract or compliance with a legal obligation on our part). If you exercise this right, COMPENSA STAND will stop processing your personal data, unless there are legitimate or legal reasons for such processing that prevail over your interests, rights and freedoms, or for the exercise or defense of claims.
Right to erasure	This right allows the deletion of your personal data. Once this right is exercised, the data will not be deleted immediately but will be kept blocked in such a way as to prevent their processing, without prejudice to their availability to the administrative and/or legal public authorities, in relation to possible liabilities that may have arisen from the processing during the limitation period. Once this period has been reached, your data will be duly anonymised or deleted.
Right to data portability	You have the right to copy and transfer data from our database to another data controller other than COMPENSA STAND. This right can only be exercised when the processing is based on the execution of a contract or on your consent and the processing is carried out by automated means.
Right to restriction of processing	This right allows you to ask us to suspend the processing of your data when: Challenge the accuracy of the data, while COMPENSA STAND verifies said accuracy. You have exercised your right to object to the processing of your data, while verifying whether COMPENSA STAND's legitimate reasons prevail over yours as the interested party. The processing of data is unlawful and, as the data subject, you oppose the deletion of your data and request a restriction on its use instead. COMPENSA STAND no longer needs your personal data for the purposes of processing, but needs them for the formulation, exercise or defense of claims.
How to exercise these rights?	You may exercise your right by sending us your request to the following email address roselin@roselin.es or to the address: C/ Isabel II No. 3, CP 28983 - Parla (Madrid). by means of a written and signed request, accompanied by a photocopy of your ID or passport. We also inform you that, if you consider that COMPENSA STAND has not correctly exercised your rights, you may file a claim with the Spanish Data Protection Agency (AEPD) located at Calle Jorge Juan No. 6, 28001 Madrid (Madrid). If you want to know more information about how to request protection from the AEPD, you can go to their website http://www.aepd.es .

Principles of application to the processing of personal data

The processing of the user's personal data will be subject to the following principles set out in article 5 of the GDPR and in article 4 and following of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

- Principle of legality, loyalty and transparency : The user's consent is required, after completely transparent information, of the purposes for which personal data is collected.

- Principle of purpose limitation : Personal data are collected for specific, explicit and legitimate purposes.

- Principle of data minimization : The personal data collected are those strictly necessary to achieve the purposes of their processing. In the case of users who merely browse the website, the data collected will be the IP and navigation data. In the case of users who obtain services through the website, those requested in the forms and provided by the clients themselves, said data being strictly necessary to guarantee the correct fulfillment of the commercial relationship.

- Accuracy principle : Personal data must be accurate and always up to date.

- Principle of limitation of the conservation period : Personal data are kept for the time necessary for the purposes of their processing.

- Principle of integrity and confidentiality : Personal data are processed to ensure their security and confidentiality.

- Principle of proactive responsibility : COMPENSA STAND SL will ensure and take responsibility for ensuring that the principles set out are met.

COMPENSA STAND, SL, in application of current regulations on the protection of personal data, informs that the personal data collected through the forms on the Website: www.roselin.es, are included in the specific automated files of users of the services of COMPENSA STAND, SL. The collection and automated processing of personal data is for the purpose of maintaining the business relationship and carrying out information, training, consulting and other activities of COMPENSA STAND, SL. These data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the purpose stated above and this without prejudice to the obligation of COMPENSA STAND, SL to identify these third parties . COMPENSA STAND, SL adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of said data. The user may at any time exercise the rights of access, opposition, rectification and cancellation recognized in the aforementioned Regulation (EU). The exercise of these rights can be carried out by the user himself by email to: roselin@roselin.es or at the address: C/ Isabel II Nº 3, CP 28983 - Parla (Madrid). The user declares that all the data provided by him are true and correct, and undertakes to keep them updated, communicating any changes to COMPENSA STAND, SL

Purpose of processing personal data

FOR WHAT PURPOSE WILL WE PROCESS YOUR PERSONAL DATA? At COMPENSA STAND, SL, we will process your personal data collected through the Website: www.roselin.es, for the following purposes:

In the event of contracting the goods and services offered through www.roselin.es, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
Sending information requested through the forms available at www.roselin.es.
Send newsletters, as well as commercial communications regarding promotions and/or advertising from www.roselin.es and the sector.
In the event that the user of the page merely browses its content, the analysis of the way of use is carried out in order to improve the quality of the service.

We remind you that you can object to the sending of commercial communications by any means and at any time, by sending an email to the address indicated above. The fields in these records are mandatory, and it is impossible to carry out the stated purposes if these data are not provided.

HOW LONG WILL THE PERSONAL DATA COLLECTED BE KEPT? The personal data provided will be kept as long as the business relationship is maintained or you do not request its deletion and for the period during which legal responsibilities may arise for the services provided.

LEGITIMATION: The processing of your data is carried out on the following legal bases that legitimize it:

The request for information and/or the contracting of the services of COMPENSA STAND, SL, whose terms and conditions will be made available to you in any case, prior to any possible contracting.
Free, specific, informed and unequivocal consent, as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, such as checking a box provided for this purpose.
In the event that the user merely browses the website, the consent given by accepting cookies or by continuing to browse our website, which implies acceptance of the conditions of use and knowledge of the privacy and data protection policy.

If you do not provide us with your data or do so incorrectly or incompletely, we will not be able to process your request, making it impossible to provide you with the requested information or carry out the contracting of the services.

DATA COLLECTED BY USERS OF THE SERVICES: In cases where the user includes files with personal data on the shared hosting servers, COMPENSA STAND, SL is not responsible for the user's non-compliance with the GDPR.

DATA RETENTION IN ACCORDANCE WITH THE LSSI: COMPENSA STAND, SL informs that, as a provider of data hosting services and pursuant to the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information essential to identify the origin of the hosted data and the time when the provision of the service began. The retention of this data does not affect the confidentiality of communications and may only be used within the framework of a criminal investigation or to safeguard public security, being made available to the judges and/or courts or the Ministry that so requires. The communication of data to the State Forces and Corps will be done in accordance with the provisions of the regulations on personal data protection. 3 COMPENSA STAND, SL

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

INTELLECTUAL PROPERTY RIGHTS WWW.ROSELIN.ES: COMPENSA STAND, SL is the owner of all copyrights, intellectual and industrial property, know-how and any other rights related to the contents of the website www.roselin.es and the services offered therein, as well as the programs necessary for its implementation and related information. Reproduction, publication and/or non-strictly private use of the contents, in whole or in part, of the website www.roselin.es is not permitted without prior written consent.

INTELLECTUAL PROPERTY OF SOFTWARE: The user must respect the third-party programs made available to them by COMPENSA STAND, SL, even if they are free and/or publicly available. COMPENSA STAND, SL has the necessary exploitation and intellectual property rights for the software. The user does not acquire any right or license for the contracted service, over the software necessary for the provision of the service, nor over the technical information for monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only for the duration of the same. For any action that exceeds the fulfillment of the contract, the user will need written authorization from COMPENSA STAND, SL, and the user is prohibited from accessing, modifying, viewing the configuration, structure and files of the servers owned by COMPENSA STAND, SL, assuming civil and criminal liability derived from any incident that may occur on the servers and security systems as a direct consequence of negligent or malicious action on their part.

INTELLECTUAL PROPERTY OF HOSTED CONTENT: Any use contrary to intellectual property legislation of the services provided by COMPENSA STAND, SL and, in particular, of:

Any use that is contrary to Spanish laws or that infringes the rights of third parties.
The publication or transmission of any content that, in the opinion of COMPENSA STAND, SL, is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
Cracks, serial numbers for programs or any other content that infringes the intellectual property rights of third parties.
The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Using the domain's mail server and email addresses to send mass spam.

The user is fully responsible for the content of his/her website, the information transmitted and stored, hypertext links, third party claims and legal actions in reference to intellectual property, third party rights and protection of minors. The user is responsible for the laws and regulations in force and the rules that have to do with the operation of the online service, electronic commerce, copyright, maintenance of public order, as well as universal principles of Internet use. The user will indemnify COMPENSA STAND, SL for the expenses generated by the imputation of COMPENSA STAND, SL in any case whose responsibility is attributable to the user, including fees and legal defense expenses, even in the case of a non-final judicial decision.

PROTECTION OF HOSTED INFORMATION: COMPENSA STAND, SL makes backup copies of the content hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, since the aforementioned data could have been deleted and/or modified during the period of time elapsed since the last backup. The services offered, except for specific backup services, do not include the replacement of the content kept in the backup copies made by COMPENSA STAND, SL, when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with prior acceptance by the user. The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to COMPENSA STAND, SL.

COMMERCIAL COMMUNICATIONS: In accordance with the LSSI, COMPENSA STAND, SL will not send advertising or promotional communications by email or other equivalent means of electronic communication that have not been previously requested or expressly authorized by the recipients of the same. In the case of users with whom there is a prior contractual relationship, COMPENSA STAND, SL is authorized to send commercial communications regarding COMPENSA STAND, SL products or services that are similar to those that were initially contracted with the client. In any case, the user, after proving his or her identity, may request that no further commercial information be sent to him or her through the Customer Service channels.

SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any contracting process or any process that involves the introduction of personal data (health, ideology, etc.) will always be transmitted via a secure communication protocol (HTTPS://) so that no third party has access to the information transmitted electronically.

INTELLECTUAL AND INDUSTRIAL PROPERTY: The USER expressly and unequivocally accepts and declares that all industrial property rights over the PORTAL and the CONTENTS and/or any other elements inserted in the PORTAL, such as images, sound, audio, video, software, texts; brands or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc., are the property of ROSELIN JOYEROS or its licensors. Under no circumstances does access to the PORTAL or the use of contents imply any type of waiver, transmission, licence or total or partial transfer of said rights, unless expressly stated otherwise. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of ROSELIN JOYEROS, is expressly prohibited. The USER undertakes to respect the Intellectual and Industrial Property rights owned by ROSELIN JOYEROS. The USER may view the elements of the portal and even print, copy and store them on the hard drive of his/her computer or any other physical medium, provided that this is solely and exclusively for his/her personal and private use. The USER must refrain from deleting, altering, circumventing or manipulating any protection device or security system installed on the pages of ROSELIN JOYEROS.

EXCLUSION OF WARRANTIES AND LIABILITY: ROSELIN JOYEROS shall not be liable, under any circumstances, for damages of any kind that may be caused by, for example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all technological measures to prevent it.

MODIFICATIONS. ROSELIN JOYEROS reserves the right to make any changes it deems appropriate to its portal without prior notice, and may expand, delete or add content and services provided through the portal, as well as the way in which they are presented or located on the portal.

Likewise, ROSELIN JOYEROS may modify the conditions set forth herein at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will remain in force until they are modified by others duly published.

LINKS. In the event that www.roselin.es contains links or hyperlinks to other Internet sites, ROSELIN JOYEROS will not exercise any type of control over said sites and content. Under no circumstances will ROSELIN JOYEROS assume any responsibility for the content of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION: ROSELIN JOYEROS reserves the right to deny or withdraw access to the PORTAL and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

GENERAL: ROSELIN JOYEROS will pursue non-compliance with these conditions as well as any improper use of its portal by exercising all civil and criminal actions that may correspond to it by law.

APPLICABLE LEGISLATION AND JURISDICTION. The parties agree, at their discretion, to resolve any disputes and waive any other jurisdiction, and to submit to the courts and tribunals of the user's domicile.

General terms and conditions of contract

www.roselin.es (hereinafter, the Website) is a website owned by ROSELIN, SL, hereinafter THE OWNER, with CIF/NIF number: B80335433 and registered office at: Calle Leganes No. 15, CP 28901 - Getafe (Madrid).

Access, reproduction and use of the Web services requires prior acceptance of the Conditions of Use in force at any given time; THE OWNER reserves the right to modify said Conditions when it deems appropriate, by publishing the new text on the Web.

It is the user's responsibility to be familiar with the Terms of Use before accessing the products and services on the Website. If you do not agree with them, please refrain from using the Website.

OWNERSHIP. The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the website's HTML codes, etc.), whose Intellectual Property belongs to THE OWNER, except with regard to those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Web and over the different elements that compose it, considered individually, in all copies that are made (whatever the medium to which they are incorporated), granting over them only the rights of use that are described below. Any right that is not expressly transferred is understood to be reserved. In addition to the above, THE OWNER is responsible for the selection, design of the structure and arrangement of the contents of the Web, as well as the one who has taken the initiative and assumed the risk of making the substantial investments aimed at obtaining, digitalizing and presenting it, corresponding to it, therefore, the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.
THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the appropriate legal actions that may be taken against persons who make imitations or unfair uses of the same.

Web content and downloads: permitted and prohibited uses

It is allowed:

Browsing the Web, that is, accessing and viewing it on a device, is authorized for any temporary or accessory reproduction, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing certain sections of the Web requires prior registration.
Benefit (after registering) from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly stated in the different sections.
It is strictly prohibited:
Any operations regarding the Web, its contents, downloaded products and copies thereof that are contrary to the Law, good customs and good faith.
Any use outside the personal and private sphere, especially those for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third-party data.
Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the scope of permitted private use and, in particular, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.
The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.
The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

Links to the web

The establishment of links and hyperlinks to the Website from other pages or websites is authorized, provided that they are not made in a way that damages the public image and brand of THE OWNER, the Website or any of the people and products referred to therein. When establishing links to the Website, the use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.

It is prohibited to establish links from pages or websites whose content promotes or advocates, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER and the owners of these, nor imply any endorsement, sponsorship or recommendation by THE OWNER regarding them, so THE OWNER will not be responsible in any way for their content and legality.

Content and user behavior

As a client or user of the Website, you agree to make appropriate use of the content and services offered through the Website and not to use them for:

Engaging in illicit, illegal activities or activities contrary to good faith and public order.
2. Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or violates human rights.
3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage.
4. Disseminate content that attacks the image and reputation of THE OWNER or third parties.
5. Violate the intellectual property rights, industrial rights, image rights, honor rights or others that belong to THE OWNER or third parties.

THE OWNER shall have full freedom of decision as to whether the contributions and messages are finally published on the Web or not, and shall be entitled to remove them when deemed appropriate. The infringement of any of the rules contained in these Conditions of Use and, in particular, of the provisions of this clause, shall entitle THE OWNER to immediately cancel your membership as a user or subscriber of the Web.

Payment methods

Visa, Visa Electron and Mastercard are accepted. Payment is made 100% securely through the BBVA Bank payment gateway. Payments with a PAYPAL account are also accepted.

Delivery times

Pickup in store: 2 to 7 business days.
Peninsula: 3 to 7 business days.
Balearic Islands, Ceuta and Melilla: 4 to 9 business days.
Canary Islands: 5 to 9 business days.

Withdrawal

The customer has thirty calendar days from receipt of the order to voluntarily withdraw from the purchase, without penalty and without stating the reasons. In the event that the consumer and user wishes to withdraw from the purchase of the product or contracting of the service:

The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.

The customer must assume the costs of return shipping. In no case will shipments with postage due be accepted.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition. It is necessary to package the items appropriately to avoid possible damage during transport.

Once we receive the return package, we will check its condition and as soon as we verify that both the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify them of the approval or rejection of their refund.

The refund of the purchase payment will be made within 14 calendar days following the withdrawal. The refund will be processed through the same payment method used by the customer for the initial transaction. We reserve the right to withhold the refund until we have received the products or until the customer has provided proof of the return of the products, depending on which condition is met first. We will not make the refund if the product has been used.

In the event that the customer receives a wrong or damaged product, or in the event of loss or damage to products by the transport company, the customer may request a return and/or replacement within 30 calendar days of delivery of the product. In such case, we undertake to assume the return shipping costs, we will take charge of collecting the defective product and/or replacing the missing product with another identical product at no additional cost to the customer.

Returns and exchanges policy

To request a product exchange, the customer must contact customer service within 14 calendar days of receiving the order. For health and hygiene reasons, products that have been unsealed or used after delivery will not be accepted, so they must be in perfect condition and in the same condition in which they were received. In the case of returns, shipping and collection costs will be borne by the customer. In no case will shipments be accepted with postage due. If the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be returned in cash, but will be made in the form of a gift voucher to be used on your next purchase. To manage any type of return or exchange of products purchased at www.roselin.es, the customer must contact our Customer Service by email: info@roselin.es or by phone at 916828900, whose opening hours are: 9:00 a.m. to 7:00 p.m. Monday to Friday.

The customer must provide us with the order number and we will tell them exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

Cancellations

The customer may cancel the order without any charge and without giving any reason, by contacting customer service as soon as possible on the phone number: 916828900, or through the following email address: info@roselin.es. If the order has not left our warehouses, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once receipt of the order has been confirmed, the amount of the product will be refunded minus the shipping costs and the return will be made in the same payment method used in the purchase.

Data protection

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data that you provide us is true and corresponds to reality.

Modifications

THE OWNER reserves the right to make, without prior notice, any changes it deems appropriate to the Website, and may change, delete or add content and services provided through the Website, as well as the way in which they are presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website up-to-date and error-free, it does not offer any guarantee as to its accuracy or up-to-dateness. Nor is the achievement of any specific result or purpose guaranteed, so access to and use of the Website is the exclusive responsibility of users and customers.

Legal actions

THE OWNER will pursue any breach of these Conditions of Use, as well as any improper use of the Website or its contents, any infringement of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all civil and criminal actions that may correspond to it by law.